Comments on: Breaking News: Dell’s customer service is horrifying!

By: Remodeling software

Remodeling software — Tue, 07 Feb 2012 08:45:42 +0000

Bakers earn the majority of their income in the morning, they earn most of their dough at yeast by a leaven o’clock.

By: errrr

errrr — Mon, 05 Jan 2009 04:57:45 +0000

OMG…..I just ordered a dell laptop and was searching on reviews to see how long it takes them to ship the order…..now i wonder if i should cancel it and buy something else…….I should have see the post earlier

By: Jackson

Jackson — Tue, 30 Dec 2008 05:13:45 +0000

My lord… what a public relations hack job… do you even read the comments? Or these blog posts? “Working with you” implies that the original poster was actually being worked with but it appears that Dell offered nothing more than call center scripts. READ COMPLAINTS BEFORE YOU GO BACK TO YOUR WHITE WASH…

By: Dell-LarryR

Dell-LarryR — Mon, 29 Dec 2008 23:16:04 +0000

Due to the number of comments about Dell (good and bad) on the internet, it is pretty much impossible for my team to find, let alone view, every one. This particular case is the kind of thing my team was created to find and, hopefully, fix. From the information in your email, it appears other departments have been working with you for those two weeks already (though I am still trying to determine what exactly they have done).

Dell-LarryR
Dell Outreach Liaison

By: Jason

Jason — Mon, 29 Dec 2008 20:02:34 +0000

Can someone explain to me why it took almost two weeks to get a response from someone NOT reading a customer care script and ONLY after I blog about it publicly? This is PR, not customer service. Sad.

By: Dell-LarryR

Dell-LarryR — Mon, 29 Dec 2008 17:17:08 +0000

Jason, From reading this post and the one from the 22nd I’m not sure if I can do anything to help, but if you can email me the order number or a case/reference number and I’ll be more than happy to check on things to see if there is anything I can do.

I know that the Mini 9 is a popular system, and unfortunately that means orders can be delayed if we get them faster than we can build the systems for shipment. My own Mini 9 (which, despite the small keyboard, I’m enjoying) was delayed for a few weeks when I ordered it back in September because of all the people that ordered before I did.

If the order hasn’t already been expedited I should be able to do so. I’m not sure how much that will help, however, it might get things shipped out in as little as a business day or two.

By: A Dell Computer Christmas Story… or… Are you really proud of your customer service? — Intelligent Discontent

Fri, 26 Dec 2008 02:00:26 +0000

[...] TUESDAY UPDATE: I have canceled my order and plan not to give Dell business [...]